Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Terms and Conditions
Effective Date: 08/08/2025
Website: www.thenaildelivery.co.uk
Business Name: The Nail Delivery
Business Address: Drove Road, Shepeau Stow, Spalding, Lincolnshire
Contact Email: support@thenaildelivery.co.uk
These Terms and Conditions govern your use of our website and the purchase of goods from www.thenaildelivery.co.uk By accessing or using this website, you agree to these Terms in full.
1. About Us
This website is operated by The Nail Delivery, a business based in the United Kingdom. We sell press on nails, manicure and pedicure products, bespoke press on nails and accessories to customers located in the UK.
2. Eligibility and Use of the Website
By using this website, you confirm that:
You are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.
You agree not to use the website for any illegal or unauthorised purpose.
All information you provide is accurate and up to date.
3. Products and Descriptions
We aim to ensure all product descriptions, prices, and availability are accurate. However, we reserve the right to:
Refuse or cancel orders where product information or pricing is incorrect
Limit the sale of products to any person, geographic region, or jurisdiction
Product colours and appearance may vary slightly due to screen settings or photography.
4. Pricing and Payment
All prices are in GBP (£) and include VAT (if applicable).
We accept payments via Visa, Mastercard, PayPal
Full payment must be made at the time of order. Your order will only be processed once payment is received in full.
5. Order Process and Acceptance
Once an order is placed:
You will receive an email acknowledging your order
We reserve the right to accept or reject any order
Orders may be cancelled if the item is out of stock or there are issues with payment or delivery
6. Shipping and Delivery
We ship within the UK.
Shipping charges and estimated delivery times are shown at checkout.
Please note:
Delivery times are estimates and may vary due to postal delays
You are responsible for providing a correct and complete delivery address
Risk of loss or damage passes to you upon delivery
7. Returns and Refunds
Please refer to our Returns & Refunds Policy for detailed information.
In line with UK consumer law:
You have the right to cancel your online order within 14 days of delivery
Products must be unused, unopened, and in resalable condition
Custom-made or bespoke items cannot be returned unless faulty
You must notify us in writing and return the item within 14 days
8. Faulty or Damaged Goods
If your item arrives damaged or faulty:
Contact us within 30 days of receipt
We may offer a replacement, repair, or full refund in accordance with your statutory rights
9. Intellectual Property
All content on this website—including text, images, graphics, logos, and product designs—is the property of The Nail Delivery or our licensors and is protected by copyright and trademark laws.
You may not:
Copy, reproduce, or distribute website content without our permission
Use our logo or branding without written authorisation
10. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect or consequential loss
Our total liability shall not exceed the total amount paid by you for products purchased
This does not exclude liability for death, personal injury, or defective products under the Consumer Protection Act 1987.
11. Force Majeure
We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or pandemics.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect once posted on this page. Continued use of the site constitutes acceptance of any changes.
14. Contact Information
For questions regarding these Terms or your order, please contact us:
📧 support@thenaildelivery.co.uk
📞 07833033098
15. Bespoke and Customised Orders
Please ensure all details provided for bespoke or customised products are accurate and complete at the time of ordering.
We are not responsible for errors, omissions, or mistakes made by you when submitting customisation details.
Once a bespoke or customised order has been placed and accepted, it cannot be cancelled or amended unless the product is faulty or damaged.
16. User Responsibility and Product Use
Our products are designed for their intended purpose and should be used according to any instructions or guidelines provided.
We are not responsible for any damage, injury, or loss caused by incorrect, improper, or unsafe use of our products.
You agree to use the products safely and follow any care or usage instructions.
These Terms and Conditions do not affect your statutory rights.
Returns & Refunds Policy (UK)
Effective Date: 08/08/2025
Company Name: The Nail Delivery
Website: www.thenaildelivery.co.uk
At The Nail Delivery, we want you to be completely happy with your purchase. However, if you change your mind or experience an issue, please read our policy below.
This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Right to Cancel (Cooling-Off Period)
If you purchase an item from our website, you have the legal right to cancel your order within 14 calendar days of receiving it — for any reason.
To qualify for a refund under this right:
You must notify us within 14 days of receiving the goods
You must return the goods within 14 days of cancellation
Items must be unused, unopened, and in original packaging
⚠️ Used or opened items will not be accepted for return.
2. Items That Cannot Be Returned
We do not accept returns for the following:
Bespoke or customised items, including custom-sized or personalised nails
Items that have been opened or used
Hygiene-sensitive products such as beauty tools once opened
Items marked as final sale or non-returnable
These exclusions are in line with your rights under UK consumer law.
3. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, you are entitled to a repair, replacement, or refund.
You must contact us within 30 days of delivery and provide:
Your order number
A description of the issue
Clear photographs, if applicable
If your claim is approved, we will cover the cost of return postage and resolve the issue promptly.
4. How to Return an Item
To begin a return:
Email us at support@thenaildelivery.co.uk within the return window.
Include your name, order number, and reason for return.
Wait for confirmation and return instructions.
Return the item using a trackable postal service.
Unless the item is faulty or incorrect, you are responsible for return shipping costs.
5. Refunds
Once we receive and inspect the returned item:
We will notify you of the outcome
If approved, a refund will be issued to your original payment method within 5–10 business days
Please note:
Refunds will not be issued for used/opened items or customised products
Original delivery charges are only refunded if the order is cancelled within the 14-day cooling-off period or if the item is faulty
6. Contact Us
For all returns and refund queries:
📧 support@thenaildelivery.co.uk
📞 07833033098
This policy does not affect your statutory rights.
We accept all major Credit / Debit Cards
Copyright © 2025 The Nail Delivery - All Rights Reserved.