Privacy Policy

Privacy Policy
Effective Date: 08/08/2025
Last Updated: 08/08/2025
Company Name: The Nail Delivery
Website: www.thenaildelivery.co.uk
Company Contact: support@thenaildelivery.co.uk

At The Nail Delivery, we are committed to protecting your privacy and ensuring your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
We collect the following types of personal data when you visit or interact with our website:

a) Information You Provide Voluntarily:
Full name

Email address

Billing and shipping address

Phone number

Payment details (processed securely via third-party providers)

Purchase history

Account login information (if applicable)

b) Automatically Collected Information:
IP address

Browser type and version

Device and operating system

Pages viewed, time spent, and referring URL

Cookie data (see Section 6)

2. How We Use Your Data
We process your data lawfully and only when necessary for:

Fulfilling your order and delivering products

Sending confirmations, invoices, and shipping updates

Providing customer support

Managing your account (if applicable)

Sending marketing communications (if you opt-in)

Improving our website and services

Complying with legal and tax obligations

3. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

Contractual necessity: To process and deliver your order

Consent: For email marketing (opt-in only)

Legal obligation: For tax and accounting purposes

Legitimate interests: To improve our website and services

4. Data Sharing
We do not sell your personal data. However, we may share it with trusted third-party service providers, such as:

Payment processors (e.g., Stripe, PayPal)

Delivery partners (e.g., Royal Mail, DPD)

IT and cloud storage providers

Marketing and analytics platforms (e.g., Mailchimp, Google Analytics)

All third parties must comply with UK data protection laws and only process your data under our instructions.

5. International Transfers
If we transfer your data outside the UK (e.g., to a cloud provider or email platform in the US or EU), we ensure adequate protection through:

UK adequacy decisions

Standard contractual clauses (SCCs)

Other approved transfer mechanisms

6. Cookies and Tracking
We use cookies and similar technologies to:

Operate the site

Analyse website traffic

Personalise your experience

Provide targeted advertising (if applicable)

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

7. Your Rights Under UK GDPR
You have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete data

Request deletion of your data (subject to legal limitations)

Object to or restrict certain types of processing

Withdraw consent at any time (e.g., for marketing)

Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at support@thenaildelivery.co.uk

8. Data Retention
We retain personal data only as long as necessary for:

Fulfilling orders

Providing customer support

Meeting legal, accounting, and tax obligations

Typically, this is 6 years after your last purchase, unless a longer period is required by law.

9. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:

SSL encryption

Secure payment gateways

Access control and staff training

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately. We recommend checking this page regularly.

11. Contact Us
If you have any questions about this policy or how we handle your data, contact us:

📧 support@thenaildelivery.co.uk
📞 07833033098

If you're unsatisfied with how we handle your data, you can file a complaint with the ICO at https://ico.org.uk.